Search found 632 matches

by admin
Thu Nov 21, 2019 8:46 am
Forum: Bug Reports and Technical Issues
Topic: Add Store Error When Selecting Remote PST file
Replies: 17
Views: 2298

Re: Add Store Error When Selecting Remote PST file

Okay, then my only guess would be the specific Outlook version that you have. Will try to get it to check if that's true.
by admin
Mon Nov 18, 2019 9:32 am
Forum: Bug Reports and Technical Issues
Topic: Add Store Error When Selecting Remote PST file
Replies: 17
Views: 2298

Re: Add Store Error When Selecting Remote PST file

The error means Outlook is not able to add the PST file to its store and that's where EZOS accesses it from. As to why this happens - we're still investigating. I assume you're able to open the PST either from NAS or from mapped folder from Outlook?
by admin
Tue Nov 12, 2019 7:17 am
Forum: Bug Reports and Technical Issues
Topic: Add Store Error When Selecting Remote PST file
Replies: 17
Views: 2298

Re: Add Store Error When Selecting Remote PST file

Thanks, will have a look at this particular Outlook revision. As for extending the trial version period, please send me a PM here in the forum with your name and I'll reply back with the license key.
by admin
Wed Nov 06, 2019 10:19 am
Forum: Bug Reports and Technical Issues
Topic: Add Store Error When Selecting Remote PST file
Replies: 17
Views: 2298

Re: Add Store Error When Selecting Remote PST file

This is odd.. What's Outlook version number and its edition (32-bit or 64-bit)?
by admin
Fri Oct 25, 2019 7:52 am
Forum: Bug Reports and Technical Issues
Topic: Add Store Error When Selecting Remote PST file
Replies: 17
Views: 2298

Re: Add Store Error When Selecting Remote PST file

If you try to open the PST file over the network from your local Outlook copy, will it be able to?
by admin
Mon Oct 21, 2019 7:56 am
Forum: Bug Reports and Technical Issues
Topic: Add Store Error When Selecting Remote PST file
Replies: 17
Views: 2298

Re: Add Store Error When Selecting Remote PST file

Was the PST file closed on a remote PC? This could also be the case for that "Add store error" message.
by admin
Sun Oct 13, 2019 12:22 pm
Forum: Bug Reports and Technical Issues
Topic: Add Store Error When Selecting Remote PST file
Replies: 17
Views: 2298

Re: Add Store Error When Selecting Remote PST file

So you're able to test-rename the PST file without any issues? If yes, please try to copy it over to the local PC, will synchronization work ok then? Thanks!
by admin
Fri Jun 14, 2019 8:16 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 9011

Re: Deleted calandar events do not sync to phone

I'm not sure this was a similar case from the description of it and we've never heard back from that person again, unfortunately.
by admin
Thu Jun 13, 2019 7:42 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 9011

Re: Deleted calandar events do not sync to phone

I'd leave this one open just in case something else comes up with it in the future.
by admin
Mon Jun 10, 2019 12:47 pm
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 9011

Re: Deleted calandar events do not sync to phone

Thank you! So now we know it works as expect with the new Outlook data file. It means there's something going on with the default one, which seems to be outside of our control.
by admin
Thu Jun 06, 2019 11:48 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 9011

Re: Deleted calandar events do not sync to phone

Unfortunately that kind of test isn't of any help as you somehow decided to switch synchronization options in between, making it all more complicated that it should have been. Please do the following: 1. Create a new Outlook data file and create a new test appointment in it 2. In Outlook-Android Syn...
by admin
Mon Jun 03, 2019 10:58 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 9011

Re: Deleted calandar events do not sync to phone

Please create a new Outlook file and try to sync with it. Will there be the same issue?
by admin
Fri May 31, 2019 7:12 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 9011

Re: Deleted calandar events do not sync to phone

Are you sure there's no such test event in Outlook anymore? Could you please double check?
by admin
Fri May 31, 2019 7:10 am
Forum: Bug Reports and Technical Issues
Topic: Unable to connect. Check Firewall settings on your computer
Replies: 5
Views: 1804

Re: Unable to connect. Check Firewall settings on your computer

This is odd, the Android version itself shouldn't be a problem as the app works ok with our test devices running on Android Pie. Anyway, thanks for the info, will investigate further.
by admin
Thu May 30, 2019 11:40 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 9011

Re: Deleted calandar events do not sync to phone

Okay, during the first sync the event was added to Android. During the second sync the event was deleted from Android, although! during the same second sync the app determined that the same test event appeared in Outlook again as a new one and therefore it got transferred to Android. So what you see...