Search found 661 matches

by admin
Sun Mar 03, 2019 4:07 pm
Forum: Bug Reports and Technical Issues
Topic: No outlook installation detected
Replies: 24
Views: 97544

Re: No outlook installation detected

Thank you! We updated the app a bit by including some additional debugging info. Please redownload from the same link: http://www.ezoutlooksync.com/download/temp/MAPITest.zip, run it and paste contents of the window here.
by admin
Mon Feb 25, 2019 6:04 am
Forum: Bug Reports and Technical Issues
Topic: No outlook installation detected
Replies: 24
Views: 97544

Re: No outlook installation detected

Thank you! Please download the following app: www.ezoutlooksync.com/download/temp/MAPITest.zip. Unpack it, execute and click on the Test button. Then copy content of the main window and paste it here.
by admin
Tue Feb 19, 2019 7:46 am
Forum: Bug Reports and Technical Issues
Topic: No outlook installation detected
Replies: 24
Views: 97544

Re: No outlook installation detected

Could you please attach a picture of the error message to your next post? Please also mention whether that's a 32-bit or 64-bit version of Outlook. Thanks!
by admin
Fri Feb 08, 2019 9:42 am
Forum: General Discussions
Topic: Does Not Sync
Replies: 14
Views: 62963

Re: Does Not Sync

Is there a two-way sync option selected?
by admin
Mon Jan 07, 2019 7:19 am
Forum: Bug Reports and Technical Issues
Topic: No outlook installation detected
Replies: 24
Views: 97544

Re: No outlook installation detected

Most likely you cannot see the installation folder as it's hidden in the system and you need to enable the "Show hidden files" option in Explorer. But OAS doesn't need the path, it works with Outlook via MAPI (a proprietary special protocol), which works fine on our side for Outlook 2019. ...
by admin
Fri Nov 23, 2018 10:31 am
Forum: Bug Reports and Technical Issues
Topic: No outlook installation detected
Replies: 24
Views: 97544

Re: No outlook installation detected

Yes, please forward me the order id number via PM.
by admin
Fri Nov 16, 2018 8:00 am
Forum: Bug Reports and Technical Issues
Topic: No outlook installation detected
Replies: 24
Views: 97544

Re: No outlook installation detected

Unfortunately, it is very difficult to say why it is so in this particular case. A re-installation of Outlook may help, though I am not sure if that's a viable way out for you.
by admin
Fri Nov 16, 2018 7:58 am
Forum: General Discussions
Topic: Outlook "Suggested Contacts"
Replies: 3
Views: 29167

Re: Outlook "Suggested Contacts"

Are you able to see the suggested contacts in the Contacts module in Outlook?
by admin
Fri Nov 16, 2018 7:53 am
Forum: Bug Reports and Technical Issues
Topic: Access Violation
Replies: 1
Views: 17752

Re: Access Violation

Please forward me the latest log file via PM, will check what's causing that. Thanks!
by admin
Tue Nov 06, 2018 8:38 am
Forum: Bug Reports and Technical Issues
Topic: No outlook installation detected
Replies: 24
Views: 97544

Re: No outlook installation detected

mtruitt, please get the latest version, which is 3.1 at the moment. Will it make any difference?

jimglinsky, is Outlook 2016 installed on your PC? What's its edition (32 or 64-bit one)?
by admin
Fri Nov 02, 2018 7:40 am
Forum: Bug Reports and Technical Issues
Topic: No outlook installation detected
Replies: 24
Views: 97544

Re: No outlook installation detected

And you have the latest version of OAS, which is 3.1? Also, what's the error message that the 64-bit version of the app gives you?
by admin
Thu Nov 01, 2018 1:20 pm
Forum: Bug Reports and Technical Issues
Topic: No outlook installation detected
Replies: 24
Views: 97544

Re: No outlook installation detected

What's your Outlook version?
by admin
Mon Oct 01, 2018 7:23 am
Forum: General Discussions
Topic: Where are my Calendar and Contacts in OAS?
Replies: 1
Views: 20783

Re: Where are my Calendar and Contacts in OAS?

Please check out the default (built in) Calendar and Contacts apps on your phone, all the corresponding data should be there.
by admin
Tue Sep 11, 2018 7:18 am
Forum: Bug Reports and Technical Issues
Topic: Calendar sync issues
Replies: 3
Views: 24078

Re: Calendar sync issues

You can simply remove data for most of the contacts in the middle of the log file, if you don't wish to include it. We mostly need info about your events so that we can see what's causing their incorrect sync, plus additional data for the end part of the log file where the AV error is recorded. Than...
by admin
Mon Sep 10, 2018 7:09 am
Forum: General Discussions
Topic: Outlook-Android Sync not running on 64bit
Replies: 7
Views: 38196

Re: Outlook-Android Sync not running on 64bit

It will work with Office 365. All the latest info about OAS is on the web site: www.ezoutlooksync.com. Thanks.