Outlook Android Sync

General talk about our software.
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Gigas10
Posts: 10
Joined: Fri Oct 04, 2013 2:02 am

Outlook Android Sync

Post by Gigas10 »

Hello

I am trying the evaluation version of Outlook Android Sync.
It seems to be just what I need.

I was able to sync my devices once.

When I tried it again, the software indicates the Sync process started but stays in the sync screen for ever (it advances about 60% quickly and then stalls).
I then, had to cancel the process due to the extremely long wait.

Is there a way I can figure out why is it hunging and not continuing the sync until the end?

sincerely,

Gigas10
admin
Site Admin
Posts: 660
Joined: Mon Jan 03, 2005 5:21 pm

Re: Outlook Android Sync

Post by admin »

You should have a log file of the incomplete sync here:
C:\Users\Your_Windows_Username\AppData\Roaming\Outlook-Android Sync\Logs
Please check if it's there and forward to us (you can send me a PM here in the forum or email us at ezsupport[at]ezoutlooksync.com with a link to this topic). Will check the log file out and see what's causing the issue. Thanks.
Gigas10
Posts: 10
Joined: Fri Oct 04, 2013 2:02 am

Re: Outlook Android Sync

Post by Gigas10 »

Thank you
I sent you the logs in a PM.

Gigas10
admin
Site Admin
Posts: 660
Joined: Mon Jan 03, 2005 5:21 pm

Re: Outlook Android Sync

Post by admin »

I don't see any new messages in my inbox here in the forum. Could you please resend to the support email address? Thank you!
Gigas10
Posts: 10
Joined: Fri Oct 04, 2013 2:02 am

Re: Outlook Android Sync

Post by Gigas10 »

Dear Admin,

I dont know why the PM did not go through.

I think I did not waited enough since I have a lot of contacts.

I tried again with more patience and the sync process finished Ok.

Thank you!


Elie
admin
Site Admin
Posts: 660
Joined: Mon Jan 03, 2005 5:21 pm

Re: Outlook Android Sync

Post by admin »

Good, glad it's working now.

Please let me know if you have additional questions.
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