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Sync deletes some contacts

Posted: Fri Apr 06, 2018 7:05 pm
by ColleenD
After an apparently normal sync, I found 18 contacts deleted from outlook. I had not deleted them on my phone. I want help fixing this please!

When I checked in Outlook, the deleted contacts were listed under deleted items. The one possible common factor I can see is that many of them are contacts where I had duplicates (e.g. one contact for John Smith with email address, and a separate contact with John Smith with phone numbers).

How can I stop unwanted deletions from happening?

I have screen shots of the sync outcome and I saved the log file - all attached.

Re: Sync deletes some contacts

Posted: Mon Apr 09, 2018 11:43 am
by admin
Thanks very much for the detailed description of the problem and for the log file. Working on the issue now. Will update this post once we find out cause of the problem.

Re: Sync deletes some contacts

Posted: Tue Apr 10, 2018 6:20 am
by admin
Okay, so there were 883 contacts during the very first sync that was recorded in the log file. Before the last sync took place there were 882 contacts in Outlook and 865 in Android (which is less by 18 than in Outlook). That's why the contacts from Outlook were removed and placed into trash.

Why there were less contacts in Android - we don't know. It could be that you deleted them or they were deleted by some other app or sync (with Google, for instance).