Support

We strive to deliver the highest quality software to our customers. However, if you encounter any issues or have questions, we are always ready to assist you.

Support links

Contact our Support Team

The fastest and easiest way to get in touch with us.

Online Documentation

Access in-depth documentation for Outlook-Android Sync.

FAQs

Browse this section to find answers to the most frequently asked questions.

Forums

Interact with other users and ask questions from our support team.

FAQs

I am unable to synchronize over Wi-Fi. Is it possible to sync using a USB cable?

Yes, it is possible. And not only via a USB cable but also through cellular networks, Bluetooth or Wi-Fi hotspot. Please see the corresponding topic in the help file to get more information about how to do that.

How does Outlook-Android Sync determine if any object is newer and should be transferred?

We will explain the process step by step:

  1. The program compares certain set of fields for every item and if finds that all of these fields do coincide with those in item on another side - the items are considered to be identical
  2. Outlook-Android Sync uses the "last modified" property in order to determine whether an item is newer or older
  3. Outlook-Android Sync will copy newer item version to another side, replacing older version
  4. The older version is considered to be obsolete and will be deleted
Should I close MS Outlook before start working with Outlook-Android Sync?

Yes, it is advised you close ALL applications that might be using the Outlook data file on a computer affected by synchronization.

If I delete items on one side - will they be deleted automatically upon synchronization on the other side?

Yes, unless chosen otherwise in options.

My Outlook data file seems to be corrupted (does not open, gives errors). What can I do?

Microsoft provides the Inbox Repair tool for correcting problems with damaged Personal Folders *.pst files. Use it and it may fix the problem.

Contact Us

Please e-mail us at support@ezoutlooksync.com or submit the contact form. When writing, be sure to include all relevant information so that we may assist you as quickly as possible:

  • Software version and edition
  • Description of the problem - provide as much information as possible
  • Windows OS and Outlook versions