Support

We endeavor to provide our customers with the very best quality software. But even so you might need help. If you face any problem or have a question, we're always ready to assist you.

FAQs

I am unable to synchronize over Wi-Fi. Is it possible to sync using a USB cable?

Yes, it is possible. And not only via a USB cable but also through cellular networks, Bluetooth or Wi-Fi hotspot. Please see the corresponding topic in the help file to get more information about how to do that.

How does Outlook-Android Sync determine if any object is newer and should be transferred?

We will explain the process step by step:

  1. The program compares certain set of fields for every item and if finds that all of these fields do coincide with those in item on another side - the items are considered to be identical
  2. Outlook-Android Sync uses the "last modified" property in order to determine whether an item is newer or older
  3. Outlook-Android Sync will copy newer item version to another side, replacing older version
  4. The older version is considered to be obsolete and will be deleted
Should I close MS Outlook before start working with Outlook-Android Sync?

Yes, it is advised you close ALL applications that might be using the Outlook data file on a computer affected by synchronization.

If I delete items on one side - will they be deleted automatically upon synchronization on the other side?

Yes, unless chosen otherwise in options.

My Outlook data file seems to be corrupted (does not open, gives errors). What can I do?

Microsoft provides the Inbox Repair tool for correcting problems with damaged Personal Folders *.pst files. Use it and it may fix the problem.

Contact Us

Please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. or submit the contact form. When writing, be sure to include all relevant information so that we may help you as quickly as possible:

  • Software version and edition
  • Description of the problem - as much information as possible
  • Windows OS and Outlook versions